Information Quality
Simply put, it is having the right information, at the right time and place, to the right people to
run your business.  

Information is vital for any function: sales, marketing, procurement, manufacturing and
planning, shipping, finance, human resources, etc. All companies depend on information for:
Management decision support
Completing transactions
Operations
Supply chain management
Customer satisfaction
What is Information Quality?
Fundamental Principles
Treat information as an asset:
As an asset, information has value in the same way the facilities of an enterprise have
value.  
Quantify the value of the information to make informed decisions about investing in
information quality.
Understand and manage the risk associated with information.
Maximize the value of the information asset.  
The value of information can be quantitatively measured based on the degree to which it
supports the business processes and business objectives.

Manage information as a resource:  
Information is a resource and is essential to performing business processes and
achieving business objectives.
Apply proven management principles that have been applied to financial, inventory,
facilities, and human resources.
Information is a product of any company’s business processes, just as the products a
company sells are products of its manufacturing processes.
Our Mission
To help companies improve customer satisfaction, increase revenue, and decrease costs
by managing information as both a resource (a source of help) and an asset (a source
drawn on by a company for making profit).
To promote and integrate the deliberate and intentional management of information and
data into all aspects of business.
To leverage innovation and best practices from other industries, functions, and
disciplines and apply them effectively to information quality and value.
© Copyright Granite Falls Consulting, Inc. All rights reserved.
Danette McGilvray
danette@gfalls.com
Office: 510-651-4400
Cell: 510-501-8234